Neelanchal Griha Nirman co (pvt) ltd.
This company is a one of the group company of SS. With registered office at Windsor manor, Bangalore same as for other sister companies
Requirement of an agency for administering a gated community.
The capability, experience in maintaining a large residential complex such as Greenage, financial discipline, previous performance, quick response to urgent complaints controlling manpower and materials ,
To my assessment based on exposure by NEELANCHAL at Greenage, in the past three years, they have failed in all the above requirements, they have handled every single problem'"in utter dismal fashion exposed their lack of experience in every field of activity. They forget to understand that they deal with owners and handles the residents only as there tenants
As the company has not so far furnished or published its background and its growth to greenage residents and representatives to convince their capabilities, I have google-d and got some information for the benefit of the community. With Mr. Bijay Agharwal and one another as directors, the company started and was mostly in hibernation for about six to seven years and during March 2015 the company replaced the directors by one Mr. Sanjay Agharwal and another new name. I am not sure if the new director is the same one who handled marketing of Greenage appartment. The field level staffing is visible. but that whole facility office is shared by Greenage griha Nirman ltd and Salarpuria Sattva the two joint promoters of the project.
1)It is normal and good practice to entrust maintenance to a third party with no common interest of business between them and promoters to draw a clear boundary between construction activities now going on and maintenance , to ensure clarity and segregation of manpower,money and materials. There are so many experienced firms available in bangalore and elsewhere. Maintanance of complex of this large size needs to be done with more scientific ways and sufficient registry and documents are to be maintained .
2) security is not properly systemized, the men are not informed/trained to deal with residents,visiters,vendors, parking of vehicles or regulating traffic. Thefts, trespass by outsiders, are common. Thefts are not taken seriously. The SOP published by facitty team is not followed by words and spirit
3) house keeping the facility team failed to implement mandatory waste segregation for the past three years and recently efforts are seen in alphine block and yet to cover other blocks.
4) parks,lawn and greeneries are provided with sprinklers and drip irrigation. These were working daily but recent past the whole system is kept aside and manually watering is done with hose pipes. There appears no attempt made to repair damaged pipes, missing of sprinklers, pipe blocks. most of the plants are missing or withering or lacked pruning
5) maintenance complaint of common in nature registered are sometimes closed without sincere attempt
And without any reason. leaking pipelines in basement floors, and carpark area, etc
6)water management is neglected. No information on test results of quality of water is published. Needs information of consumption to keep the demand under control and avoid waste. Proper logs are not installed to record history of pumps and machineries.
7) STP are running with unacceptable level grinding noise and needs attention for its life.
8) fire equipments like pump sets, CO activateable air handling systems are not tested for there readiness in its lifetime sofar. Periodical fire and emergency training is not programmed. No assembly point displayed.
9)monthly maintance accounts revenue and expenditure statement must have been published. the company preferred fixed maintenance charges and avoided billing actuals for maintenance
10) preventive maintenance of plant and machineries needs to be established. Lifts,borewells, generater sets,electrical panels etc due to lack of transparency A wild guess is made that it is not in place as all the above nine points are visibly seen deficient and hence.
It is high time Greenage goes for a third party to maintain atleast A and B blocks immediately followed by K and J blocks etc. and make the maintannce activities transparent in future.
with Regards,
