[Salarpuria Greenage] Clubhouse Team updates and signoff

G.S. Kalsi (Registered Owner, Resident, ) wrote:

We don't know what happened to our Deposits against 

1. Cauvery Water :- inspite of paying full money , nobody knows what happened to our Deposits

But fact is we have not been able to get cauvery water and fully depending upon Tankers water 

2. KPTCL Deposit:- inspite of paying full money, nobody knows when SS will construct and commission the required Sub Station with power feeder for want of which BESCOM has issued notice for tripping of existing power feeder in case of overloading on BTM feeder 

and our Oak Juniper blocks are badly effected 

3. Similarly we don't know the fate of our 

Maintenance Deposit and Club House Deposit

There are many more issues ....

SS is keeping us under dark deliberately and we are making our own interpretation and quarrelling amongst ourselves. SS is keeping it's mouth shut but their eyes are open and ofcourse may be laughing on us.

May be after making full payments , we deserve this treatment and the only reason is our disunity.

[Salarpuria Greenage] Unscientifically maintained cable connections

Facility team

While I was delighted to see the recent lengthy model rules drawn up for driving and parking within Greenage premises to ensure safety and security of Greenage people, I am perturbed to note the state of affairs of cable connections in cable duct of 24th floor A wing Oak block.  The photos are appended below which are self explanatory of status of cable connections and withbroken door.

Maintanance in true sense is after repairs bringing back things to original condition/status.

In this connection I would like people in-charge of maintenance to introspect on fallowing.

* Is this the standard of Salarpuria luxury apartment maintenance.

* Is it not a situation where in accident waiting to happen since most of the time electrical short circuit is the cause of fire accidents. .

Hence it is my earnest request to people in-charge of maintenance to be serious to ensure standard practice before 'chaltahai' attitude becomes 'jalatahai'(befor negligence becomes fire)

Rest I leave it to their wisdom since so many Greenage people safety and security is in their hands

[Salarpuria Greenage] Muddy parking area of JA xxxx

Dear facility team,

I would like to bring your attention to the muddy & slippery floor in parking area of JA xxxx. It's been so many days water is continuously leaking from the ceiling and floor is completely muddy and full of slush. Today my husband slipped while getting down from the car. He got mild injury in his hands & feet. It could have been very dangerous. Please get the place cleaned without any further delay. Find the pictures attached for reference.

[Salarpuria Greenage] Terrible Service!

Harshitha (Registered Owner, Resident, CA-xxxx) wrote:

After much patience, we thought we should really flag this off - Greenage facility has been extremely unsympathetic and unobliging to us (and I guess to many more residents from what I gather from the emails). We have been requesting for a plumber to repair that toilet seat (installed by SS Greenage) for more than two months and no one has turned up. Each time we have requested (through calls and visiting your facility office), there is an eager promise made to send a plumber immediately but neither the plumber turns up nor the false promises by the facility officers end. 

We gave up and got an external plumber to fix it but it seems that it cannot be repaired without the spares and only SS Greenage seems to have them. So we are left with 2 non-functional toilets for about 2 months and counting Now, I want to know from you if this wait is ever going to end.  

Yours truly, 

Harshitha   

CA xxxx

[Salarpuria Greenage] List of issues to be resolved in 1 to 2 months timeframe for clearing maintenance dues

Bipul Raj (Registered Owner, Resident, KA-1101) wrote:

Thanks for the inputs. I have updated the issue list below with all inputs including what I got offline.

• Severity-1
1. Power fluctuation
1. Lower Amps ACCL
2. Generator not having sufficient capacitors
3. Power connection to Juniper & Oak coming from Begur road
4. Faulty meters
2. Water logging/flooding in different area - Root cause and implement long term solution
3. Security 
1. More CCTV in all common area including all basements, all floors lobby and lifts,
2. Control room in each block, Main gate, continuous Monitoring 
4. Replace cuddles with an affordable vendor - Cuddles is charging Rs. 23500 for the service which is available in 13k to 14k even in prime areas like HSR and ORR. This detail is already shared with SS management.
5. Better mosquito control, thorough fogging and more frequent schedule.
6. Lound humming noise from booster motor on top floors.
1. There is a booster motor installed on top of every building to ensure adequate water pressure to all apartments on the top 3 or 5 floors. This motor makes a loud humming noise when it is turned on, which is very annoying. This motor turns on automatically when the water pressure drops below a certain level and almost every day it turns on at odd hours, sometimes running for hours.
7. Concrete update on Substation progress
8. Concrete update on starting CSR activity, possibly start it.
9. More Update on Khata
1. Share resolution proof on 67 Lakh dispute with BBMP
2. Update on Distribution of pending Khata
• Severity-2
1. Water leakage from ceiling, walls and pipes in different area including inside apartment
2. Water Hardness - Need to add more softener to bring down TDS to 300 to 400 range, currently it is 600-700 range.
3. Open club house
1. Possibly open it for free for initial 3-6 months OR for very nominal charge before GOA boards comes in place to take a decision
2. If it is getting delayed, temporarily move unutilized gym equipment from club house gym to temporary gym. Current situation of the temporary gym is pathetic.
4. Security:
1. Lethargic duty by security people specifically in the night time. Have better system in place to ensure proper night duty of security guards.
2. Better deployment of security guard, cover more area
3. Biometric/code based access control to enter in each block from all parking area and stairs
5. Dog menace
6. Enforce traffic movement in complex - Better sign board, hindrance, speed limit control etc
7. Fire extinguisher to be provided in each flat
8. Better responsiveness of facility related complaints
9. Pollution: Facilities should check if they can help in any way to reach the right authorities to stop the pollution problem - lots of dark bad smoke from factory behind Oak and juniper.
10. Accounting of maintenance charge:
1. Audit income and expenses
2. Interest on maintenance deposit
3. Appropriate Interest on club house deposit for duration of delayed opening of club house should be utilized for common maintenance
4. Money collected from vendor, trainers and residents for using any common facility or place should be utilized for maintenance
5. If payment toward BWSSB connection was delayed, then the interest on that money for appropriate duration should be utilized for maintenance
6. Builder should be paying maintenance for unsold flats after contractual period of maintenance is over
7. Additional charges collected for DG/water during the contractual period could be compensated in revised maintenance charge after contractual period.
• Severity-3
1. Secure guideline to be followed strictly for entry of outsiders/guests/taxi/auto in complex
2. Junk, cigarette, random falling object coming down from balcony
3. Tower Signal - Still signal is problem in the complex inside apartment
4. Cleaning of Common wash room
5. Stinking water in flush tank - More frequent tank cleaning schedule
6. Repair of broken water pipes
7. Some parts of the building have not got final quoting of external painting
8. Better cleaning of lifts & lobby - Lifts, mainly the service lift, stink even after cleaning and has insects at times. Seems to be an issue with changing of cleaning water/ washing the cleaning cloth/ lack of disinfectants/ etc.
9. Waste collection & disposal
1. Collection timings of waste from each floor/ building should be more regulated and earlier in the day, ideally all floors should be covered between 8 am to 10 am. There have been multiple instances of floor lobby stinking badly, as waste isn't collected on time. I think, the current timing for Oak is 11 am, which is too late. 
2. Each building should have a segregated dustbin for ease of waste disposal by society members directly, if need be, especially for sanitary waste. Currently, these dustbins are spread across Greenage complex.  
• Severity-4
1. Swimming pool near boys hostel, the pool fence could be high enough so that it is not visible from boys hostel. 
2. Ad-hoc parking - Chain and fine any vehicle wrongly parked, frequent roundup or CCTV monitoring for that
3. Impose fine for smoking/drinking in common area. Also fine for roaming and shouting in common area after over drinking.
4. Regulate maid salary
5. Residents database for urgent contact - Both at facility office and reception of block
6. Control pet dogs making common area dirty
7. Better management of vehicles parked temporarily in front of main gate
8. Add owners names in yet empty name plates in each lobby
9. Continuous beeping in Fire alarm panel room in all ground floor lobby.
10.  Ease of making payments online - Currently we have to go to facilities office with a cheque to make any payments, in their office hours! Even smaller societies have online payment option.

[Salarpuria Greenage] Laptop charger blew

HEMANTH RAMESH (Tenant, DB-XXXx) wrote:

Due to yesterday's power surge in Cedar & Deodar block we have lost our MacBook & lenowo laptop power adaptors..worth more than 12000. This is serious problem.Anyone else faced the same issue...This is simply unacceptable.We need to complaint to SS for taking action and reimbursement . Regards HEMANTH 

Sohan Thakkar (Co-Owner, Resident, JA-xxxx) wrote:

Our xbox power adaptor burnt out and major damage to stabiliser cause by these frequent power fluctuations.

Many switches and plug points are not functioning and sparks inside caused many tube lights fused.

We have been calling reception security for almost one week and many times in a day but no electician had turned out so far.

Sent from my iPhone

[Salarpuria Greenage] Fwd: Water Seepage on Walls in AAXXX

Pankaj sinha (Registered Owner, Non-Resident, AA-XXXX) wrote:

Hi, 

We stay in AA8XX and have serious water seepage problem on walls. It is there in master bedroom bathroom, common bathroom and  in bedroom next to bathroom. 

We caller the plumber to check  and he said this is due to seepage on floor above  that is AA9XX and requires grouting on bathroom of AA9XX

Please fix this as soon as possible. 

Attached photos for your reference. 

Swati Nikhil

AA8XX

[Salarpuria Greenage] Residents Meet - July 23 (MoM)

Greenage Action Committee (Greenage Action Committee) wrote:

Dear Residents,

Resending the MoM with corrections/additions in Point 8. Please note the volunteers for Club House and Cuddles Team.

We thank you for overwhelming response. Around 150 of us met in the Club House yesterday (23 July). Sharing the minutes. Kindly refer the earlier mail from GAC in case you need any clarification.

1.      Cauvery water connection:

a.      Update: The attendees were updated on the status of Water Connection, as detailed in the MoM of the meeting with SS representatives

b.      Comments/suggestions from the meeting: Residents expressed lack of visible progress and the problems created due to the quality of tanker water.

c.      Next steps: We will follow up on this closely and GAC will reach out to the MLA for accelerating along with SS

2.      Khata Transfer:

a.      Update: SS representatives informed that all apartments can apply for Khata and a camp will be conducted for the same

b.      Comments/suggestions from the meeting: There is no clarity on the Khata status,

c.      Next steps: Online data collection (to capture details of flats that are yet to get Khata and their application status. Post that work with SS to conduct the camp

3.      BESCOM Connection:

a.      Update: Dedicated sub-station for Greenage to be operational in four months. All the meters of Juniper block will be replaced.

b.      Comments/suggestions from the meeting: Juniper, Oak, Cedar, Ebony and Deodar, all are facing electrical issues (fluctuation). Juniper residents have been working towards resolving the same.

·   Juniper residents updated that Facility office has received a mail from BESCOM informing that they will replace all the meters of Juniper

c.      Next steps: A team consisting of representatives of all the blocks will be formed and work towards resolution of the problems. A separate mail requesting for volunteers will be sent

4.      Unprofessionalism of facility team:

a.      Update: Poor Service quality of Facility team was shared with SS and they promised to look into it

b.      Comments/suggestions from the meeting:

·   Classification of the different types of problems that can come and SLA for the same – this features currently exists in the Apna Complex

·   Currently Facility is not using the online complaint system

·   Emergency contact line never works

·   We need to have a rating system for residents on the way they behave with Facility team

·   Any time we find any common area problems, raise a complaint in Apna Complex

c.      Next steps:

·   Ensure Facility team takes up problems reported in Apna Complex

·   As residents we should use Apna Complex to log problems

·   GAC will follow up on this

5.      Vendors – Cuddles:

a.      Update: SS agreed to form a team of residents who will work with Cuddles Management and SS to resolve the problems. If the vendor still does not provide satisfactory service, then vendor will be replaced.

b.      Comments/suggestions from the meeting:

·   High fee, lack of transparency in selection

c.      Next steps:

·   A resident’s team will be formed for this. We will send an email for volunteers.

·   Shilpa Jain, Smita Bhadra and Sunil Jaiswal (BA 303) volunteered for this

6.      Security

a.      Update:

a.      Issuance of fresh RFID stickers to the residents who do not possess the same for their vehicles to facilitate Boom Barrier Operation near the main gate,

b.      Allocation of a Security Guard with long sticks in all the Blocks Lower & Upper Basement parking areas to prevent stray dog menace are some of the highlights.

c.      Provide support to SS management in dealing with difficult residents who reportedly flaunt the rules.

b.      Comments/suggestions from the meeting: Suggestions specifically on the Stray dog issue was raised and update was given on work done in this regard by Ramanan (JC-1704)

c.      Next steps: All above aspects of security will be followed up by GAC

7.      Club House:

a.      Update: SS informed all the legal formalities with respect to Club House will be completed in next month

b.      Comments/suggestions from the meeting: Undue delay in opening the Club House

c.      Next steps:

·   Team formed which will formulate policies related to Club House

·   Club House team: Deepak Gupta (BB402), Dinesh Vijay (JA702), Dr. Priya Ranjan (CA 1301), Harish Mohan (JC1403), B. Saravanan (BA503), Sunil Jaiswal (BA 303). Additional volunteers will be solicited in a separate email.

8.      Maintenance:

a.      Update: SS Management highlighted the significant outstanding amount and that they are incurring loses

b.      Comments/suggestions from the meeting:

·   Various ways of part payment was suggested.

·   It was highlighted that only 35% of the residents are holding back their payment

·   If circumstances require in future, all residents should stand together and hold back our payments

·   It was pointed out that payments to Legal GOA will not draw 18% GST, while currently we have to pay this tax.

·   DG/Water Bill will not be paid, late payment fee

c.      Next steps:

·   We will do a milestone based payments

·   Milestones may be: Khata, Bescom, Cauvery, Election announcements, Elections, Auditing of Maintenance related bills

·   Auditing can be done only by Legal GOA

·   Residents who are already paying have been requested to continue making the payment as we are seeing positive response from SS

Ebony Block: Common problems faced by residents of Ebony was highlighted. GAC team will reach out to Ebony residents and guide them in addressing the problems.

We will share updates on the progress and status in the coming weeks.

Regards

GAC Team

[Salarpuria Greenage] Fwd: BWSSB Connection Status Update - Greenage

Dear Fellow Residents,

Today there is no dearth of assurances made by SS. Please read the trading mail about BWSSB connection status and you will know what these assurances mean. 

We are not holding any payment for this ,but why it has not happened. What happened to Rs160/sq ft that we paid even before we occupied our flats. We need an account of how much interest this amount earned . The interest it self will more than pay for maintenance. I am talking about this as much is talked about payment of maintenance charges.

We should engage with Salarpuria and try to sort out things with them but we should not give up our interests.

Cauvery water is not the only issue on account of which we need to be compensated.I have raised those issues several times , but they do not find a place in our discussion. TOO MANY ISSUES WILL ANNOY SS and important issues like club and election will lose focus. Why they are important and not our money while SS management is focusing only on money.

Sent from my iPad

Begin forwarded message:

From: Ryan Taylor <ryan.taylor@sattvagroup.in>
Date: 6 April 2015 at 2:27:55 PM IST
To: <greenagemaint@sattvagroup.in>
Subject: BWSSB Connection Status Update - Greenage 

Our Dear Resident,

Greetings from Salarpuria Sattva !!

Our BWSSB application has progressed & we were given assurance from the BWSSB department that we would receive our water connection for Greenage  by 15th May 2015 , or latest by 30th May 2015. Thank you for your patience & valued support in this regard.

Assuring you of our best services at all times …..

Best Regards,

-------------------------------------------------------

Ryan Taylor – CFM

AGM -Client Solutions - Occupier Services

SATTVA GROUP

T  +91 (80) 42699000

M +91    7259040377

F  +91 (80) 42699011  

ryan.taylor@sattvagroup.in

4th Floor, Salarpuria Windsor

# 3, Ulsoor Road, Bangalore – 560 042

Web : www.sattvagroup.in

[Salarpuria Greenage] Lifts can cause severe electric shock

Sameer (Registered Owner, Resident, XX-XXXX) wrote:

Hi All

This is to inform you that since one week or more the Service Lift was not functioning in Juniper Wing B in Greenage. After escalating this issue to Mitsubishi I was informed by Mitsubishi that due to water logging in LB under Lift lobby it had been stopped purposely to avoid any risk of life due to electric shock. They strongly recommended to get under lift area waterproofed and all water leakages fixed ASAP.According to them if this is not addressed immediately it can give severe electric shock and Mitsubishi would not be liable as they had already informed same to Facilities. They also informed me that this issue is not isolated to Juniper but Oak as well is impacted due to this.

I had spoke to Facilities last week and I was told there was water leakage in Fire Pipe which had been fixed and there is no need to panic.

Today I went to LB and was shocked to see Fire pipe is still leaking and there is  lot of water logged below Service Lift in JB but still the Lifts were made operational.

There has been no communication to residents about this safety threat and precautions they should take to avoid this.

Kindly get this issue addressed on priority before it is too late.

Thanks

Regards

Sameer