Updates from today morning's meeting with Facilities on Alpine-Birch Maintenance Charge setting

Hi All,

Facility Management had called for a Residents Meeting today morning to discuss the maintenance charges for Alpine and Birch since the contractual maintenance period of 3-years is over. The meeting was chaired by Lenin, Ryan and Kiran while there around 30-odd residents including members of the GOA who attended.

However, the meeting was dissolved within 10-odd minutes as all  residents protested against the agenda being run by persons who had no formal say in the matters and demanded representatives from Greenage Griha Nirman Private Ltd and Salarpuria Sattva to come for the meeting. Further it was clearly stated that the Residents do not recognize and do not wish to deal with Neelanchal Griha Nirman pvt Ltd in any way.

Residents continued the meeting after Lenin, Ryan and Kiran left and the meeting was chaired by GOA; following was agreed upon:
* GOA to send in a formal response to SS on this matter
* GOA to facilitate individual responses from Residents to SS on this matter
* Demand for calling of the AGM to be reiterated as the only solution to the matter

In line with this, GOA would share additional items separately.

Regards
GOA

Background on maintenance charges issue

From what I understand, residents were told (and the sale documents purportedly support this) that the maintenance charges for the first 3 years would be at the rate of Rs 0.45 per sqft. After 3 years (i.e. effective 2015 October), the rate would be revised and fixed by the Residents' Association.

However, the current Residents Association (GOA = Greenage Owners Association) has not been recognized by SS (Salarpuria Sattva). So, one would assume that the Rs 0.45 rate would continue until a formal GOA is put in place and takes over the maintenance of the property.

But recently, residents have received a letter/notice from an organization called Neelanchal Griha Nirman (Neelanchal Griha Nirman Private Limited) ( http://corporatedir.com/company/neelanchal-griha-nirman-private-limited )
 saying that the rates would be increased by/to Rs 2 per sqft. Apparently, the letter's signatories are not clearly legible, without any contact information. Using Google, residents have identified corporate details of the entity but don't seem to be having any luck getting response to their enquiries and complaints about the letter.

Hope this information helps set the context to the past few entries discussing maintenance charges.

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Another humble email by a resident

Dear Mr Bijay,
I am writing this mail with great hesitation. I know that your directors & senior managers   have been receiving many mails from Greenagians and one mail more or less may not make any difference. A large number of issues have already been raised and presented so clearly that there is nothing for me to add. I know your team may be under a lot of pressure and I do not want to add to this pressure. I also know very well that it is very easy to give advices when one is not sitting on the chair of responsibility, and how difficult it may be for you to take the right decisions in view of the complex ground realities. Some of the mails might  have even been interpreted as an attack on the  performance and professionalism of your organisation  but  this is the furthest from my intentions and I consider such communications  to be harmless squabbling between  consumers and  service providers that are quite inherent in the initial stages of  such relationships. Hence I have been waiting patiently. But now, in spite of it all, I am writing to you, because there are issues about which I have been feeling strongly and deeply for a long time. I know that for every perception there can be a different perception, for every argument a counter argument and for every justification a reason to justify the opposite. Who can really decide what is right and wrong? And perhaps there is no way by which everyone can be convinced or all led to the same conclusion.
However, there are a few facts which no one can or will deny. We all know that Greengage, the flagship of your organisation, for which it should be legitimate for you and me to feel proud , has deteriorated quite a lot and will need a lot of effort to restore its glory. After seeing some of the things my personal reaction has been one of sadness and also of amazement at the level of  deterioration.  Since managing and upgrading Greenage is an authority and responsibility which rests with you till the time the residents take charge, I request you all to ask yourself the same question that I have been asking myself, “Would you, after spending so much money in purchase of a high end apartment, like your family to stay in such an environment where some things are below mediocre and some things are outright inferior and unhygienic?”
If, from deep within, your answer to this question is yes, then you need not read this mail further and there the matter should rest. But at least I would like to know what is your assessment and conclusion and not remain in the present state where one does not know what is your considered opinion about maintaining certain minimum standards of excellence in Greenage.  However if your answer to the question  is same as mine and it is an emphatic No, that you would not like your families to stay in such an environment, then it is time to look closely at various issues and work aggressively to salvage the situation.
Though your directors and several Greenage residents are in constant touch regarding various issues, it has not yielded  satisfactory results yet to make all sides happy and hence your participation may prove to be a positive game changer.   In my experience various issues regarding Greenage can be resolved very easily with nothing more than transparency and adequate good will on all sides, so that neither the standards of living in Greenage nor the commercial interests of your organisation need to be  affected adversely.
I will be present in the country till Dec end and am very busy now. However if you do need to brainstorm / discuss with me regarding Greenage related issues, please do not hesitate to contact me.
 Thanks and Best Regards,
[deleted]

MAINTENANCE CHARGES LETTER BY NEELANCHAL

Dear Mr Lenin,senior managers of SS and GOA,


I have received a letter from NGNL regarding discussion about increase in
maintenance charges from 1st Sept onwards. I need a few clarifications
regarding the same:

1.I was under the impression that from 1st Sept 2015 the maintenance will
become the responsibility and authority of residents and will have to be
taken care of by the GOA.

2.In this case the GOA needs to decide on the service provider, the type
of service needed and the charges to be paid. Only thing needed to be
discussed with Mr Lenin or other managers of SS is about a smooth handover.

3.Hence GOA should invite various service providers to give their
presentation and quotes so as to be able to select the one that provides
the best results.

4.NGNL should also be welcome to give its presentation like other service
providers and their selection, if any, should be solely at the discretion
of GOA.

5.The track record of the potential service providers is one important
factor in their being selected. One cannot view NGNL or maintenance
charges in isolation and hence NGNL should be judged, in addition to other
things, also according to its previous performance in handling Greenage.

6.Several times we have been told to wait for the takeover of the complex
by our association and then implement the recommendations that the
residents might have. We have been waiting eagerly for this. If such time
has come now then it is legitimate that the residents need to take
decisions about the type & quality of service required as well as the
vendor and the charges.

I would like to know your views regarding the above so as to come to a
correct solution immediately.

While discussing this, I would also like an update on the status of the
following:

aa) BWSSB water supply and bb) What action is taken to eliminate the dirt
& smell from various areas of Greenagee.


Thanks and Best Regards
[deleted]

Dogs poop in the elevator of Juniper B Wing

Facilities team,

A domestic dog has pooped in the Juniper B wing elevator. We want that below actions be taken in this regard:

Identify the culprit pet owner in Juniper B wing and ask his/her to clean up the poop

Penalize the owner with hefty amount and deposit the collection in GOA Account

Publish a list of all the pet owners, breed of their dogs and owners mobile number

Identify three limited areas where dogs can poop and urinate

Some areas like auditorium, Open area gym, green landscaping and play areas should be No Dogs zone.

Violators should be penalized with hefty amounts.

It’s been three years since we have requesting but never failed to prove your inefficacies. Can you take some concrete action rather than just circulate a mail and then forget.

Regards,
[deleted]

Echoing Resident's sentiment - part-2

[deleted],

I completely agree with your opinions and findings about Salarpuria.

Trust me, even we regret buying a house here. We were staying in Prestige and we were much happier there.

These guys make so much noise and the result is something totally different maybe that's why they try to conceal it by making more noise to lure buyers like us.

Sent from my iPhone

Echoing resident's sentiment

Reply from a fellow-resident, in response to email:

Hi [deleted],

I echo your frustration.

I was tricked into buying an old flat in Oak block at the current market price (Cedar/Deodar rate)  - the flat came with extremely poor construction quality like main door not closing properly, balcony glass doors not sliding correctly, hundreds of loose and hollow tiles which makes weird sound whenever we walk on the floor.

For the last 6 months I have been following up with whoever seems to have taken responsibility of the facilities management - every time the buck gets passed over to a new manager. So far at least 10 inspections have happened but no action is taken.
I raised 5 or 6 complaints so far, the pending work list from the booking/agreement days still holds good with all signature and company seal etc. but no one bothers to honor that.
I even visited the head office and in front of me the general manager scolded Mr. Hegde but now they have even stopped making any inspection, let alone taking any repair work.

On top of that Mr. Kiran had the audacity to misbehave with my elderly mother in front of the whole facilities team and no action is taken against him yet.

For example, today we have been waiting for a facilities member to visit my property since morning and nobody has come yet despite 2 personal visits and at least 20 phone calls, including 2 to head office.

I am utterly frustrated and helpless. Let me know if any joint action can be taken.

And yes, you don't' have to spread any negative word of mouth, just show invite your friends and colleagues to your flat - they will run away from Salarpuria.

-[deleted]

Sonnetry at its best - while expressing ground reality

Listed below is an eloquent sonnet penned by one of the residents -its true that even pain can tingle one's literary glands....

Sunday Musings

We Indians are a special breed and Greenage is no exception
We have one set of rules for others and one for our own  kith and kin!!

The surroundings must be green and the pool must be clean
But wear the right swim wear and shower......A pipe dream!!

Sweep,scrub polish your own interior palace
Bend over and toss the dirt into the first floor terrace !

Walk the dog and clean the poop,is only for America
Here it's free for all ...after all this is Apna India!

Here top floors can litter and terrace owners feel bitter
Here noise can cross the sound grid,while neighbours crib!

Here we can do what we want and our 'Macho ness' flaunt
If the puny guards tell us where not to park, or dare to ask!

Here we can spend thousands on any special date
But cannot (will not ) buy green packets to put the wet waste!

Here kids can throw leaves into the pool,while chatting parents look cool
Here people can cut the queue at the veggie shop, and use the loud speaker non stop!

 Obama declared diwali a holiday...that was oh so right.....
That we decided to burst crackers from noon to beyond midnight!

The next day we decided to try our skills at smashing and hurling
And cast an iron rod through the car in the parking!

That was not enough...we drank ourselves sick and made a show
Roughed up each other, created a shindy and exchanged a few blows!!

Wow we really reflect our education,our empathy our eliteness
I marvel at our compassion,courtesy and correctness!

We should be proud to belong to this Elite Fringe
That each day has some news to make you cringe!!

All the rules all the boundaries all the decency is reserved
For the image we wish to present when we go abroad!

Oh USA is so clean ...oh its so green ....oh it's all so ' Wah- Wah'
Our Greenage is smelly and dirty and dark and 'Blah- Blah!'

The parks are ours,the roads are ours
The pool ,the glass foyer, the polished floors,
The children,the oldies,the youth the helpers
Are all a part of our inner circle our friends our well wishers,
The benches the flowers the landscape good
They are all part of our OWN  neighbourhood !!

I am not going to preach and tell you to change
That's beyond my reach and beyond my range,

But before you tell MODI (and the rest of the world) to set Things in order
Learn to obey the rules and respect each other, within the Greenage border!

Frustrated and fed up with poor management - SALARPURIA - Unfortunately one of the salapuria resident

Received this email today from one of the residents - expresses the feelings of frustration and helplessness...

Hi Everyone,

Unfortunately i am one of the resident of Salapuria Sattva yes very sad to say that but its a big disappointment that i owned a house here

What level of services they give?

1) Security is still same ...Out of 10 - 4 people come without confirmation inside premises and in flat

2) You have plumbing/Carpentry issue - Block a complaint and the service will received in 3 days doesn't matter how serious is your issue.....your sink is overflowing your bathroom is leaking you are not able to close door due to poor quality of wood salapuria has provided...switch boards of low quality...they will not come

You have to call them day and night and if they are happy and satisfied with your follow up they will come in 3-4 days

3) You have to set your house on fire or behave like your house is flooding with water than they will come to your rescue

4) Poor communication system - If you go to solve your problems to facility office they will make you guilty because the follow up mechanism is not proper

5) Rashmi/Mr Hegde - Do they know how to talk to resident...do they even understand we have spent our lifetime earning to buy the flat what is meaning of the house to us

6) As usual Lenin will never take call and will always be absent from the situation i have already started telling friends/relatives when hey ask me where they should take flat

Take anywhere but not salapuria

Its 4 months i have complained about painting and rigorously followed up with facility but now some assistant manager Hegde is saying yes you have to wait 4 months to get that complete...Is it do they know how much each flat people spend in interiors so that house look good in between that if the doors will be in two different colour shades of brown is it fair to wait for 4 months

And do we have always write email and call Lenin and escalate to solve all this issues do we have so much time leaving your family,job and kids we have to follow up and write email

I have friends who are staying in prestige and snn but such poor management is no where actually no management...half of the people are useless they dont know their work half of them know but they dont bother ....

Lenin,

First your staff has to learn how to talk to people....today the way Hegde spoke to me next time if we encounter in same way i will not write a email to address this

The facility team is made rto solve issue and facilitate the resident not to frustrate them and increase there problems

Everytime sorry and inconvenience cause email and sms doesn't help ....pls take action wherever required

Regards,
[Removed]