Dear Mr Bijay,
I am writing this mail with great hesitation. I know that your directors & senior managers have been receiving many mails from Greenagians and one mail more or less may not make any difference. A large number of issues have already been raised and presented so clearly that there is nothing for me to add. I know your team may be under a lot of pressure and I do not want to add to this pressure. I also know very well that it is very easy to give advices when one is not sitting on the chair of responsibility, and how difficult it may be for you to take the right decisions in view of the complex ground realities. Some of the mails might have even been interpreted as an attack on the performance and professionalism of your organisation but this is the furthest from my intentions and I consider such communications to be harmless squabbling between consumers and service providers that are quite inherent in the initial stages of such relationships. Hence I have been waiting patiently. But now, in spite of it all, I am writing to you, because there are issues about which I have been feeling strongly and deeply for a long time. I know that for every perception there can be a different perception, for every argument a counter argument and for every justification a reason to justify the opposite. Who can really decide what is right and wrong? And perhaps there is no way by which everyone can be convinced or all led to the same conclusion.
However, there are a few facts which no one can or will deny. We all know that Greengage, the flagship of your organisation, for which it should be legitimate for you and me to feel proud , has deteriorated quite a lot and will need a lot of effort to restore its glory. After seeing some of the things my personal reaction has been one of sadness and also of amazement at the level of deterioration. Since managing and upgrading Greenage is an authority and responsibility which rests with you till the time the residents take charge, I request you all to ask yourself the same question that I have been asking myself, “Would you, after spending so much money in purchase of a high end apartment, like your family to stay in such an environment where some things are below mediocre and some things are outright inferior and unhygienic?”
If, from deep within, your answer to this question is yes, then you need not read this mail further and there the matter should rest. But at least I would like to know what is your assessment and conclusion and not remain in the present state where one does not know what is your considered opinion about maintaining certain minimum standards of excellence in Greenage. However if your answer to the question is same as mine and it is an emphatic No, that you would not like your families to stay in such an environment, then it is time to look closely at various issues and work aggressively to salvage the situation.
Though your directors and several Greenage residents are in constant touch regarding various issues, it has not yielded satisfactory results yet to make all sides happy and hence your participation may prove to be a positive game changer. In my experience various issues regarding Greenage can be resolved very easily with nothing more than transparency and adequate good will on all sides, so that neither the standards of living in Greenage nor the commercial interests of your organisation need to be affected adversely.
I will be present in the country till Dec end and am very busy now. However if you do need to brainstorm / discuss with me regarding Greenage related issues, please do not hesitate to contact me.
Thanks and Best Regards,
[deleted]
I am writing this mail with great hesitation. I know that your directors & senior managers have been receiving many mails from Greenagians and one mail more or less may not make any difference. A large number of issues have already been raised and presented so clearly that there is nothing for me to add. I know your team may be under a lot of pressure and I do not want to add to this pressure. I also know very well that it is very easy to give advices when one is not sitting on the chair of responsibility, and how difficult it may be for you to take the right decisions in view of the complex ground realities. Some of the mails might have even been interpreted as an attack on the performance and professionalism of your organisation but this is the furthest from my intentions and I consider such communications to be harmless squabbling between consumers and service providers that are quite inherent in the initial stages of such relationships. Hence I have been waiting patiently. But now, in spite of it all, I am writing to you, because there are issues about which I have been feeling strongly and deeply for a long time. I know that for every perception there can be a different perception, for every argument a counter argument and for every justification a reason to justify the opposite. Who can really decide what is right and wrong? And perhaps there is no way by which everyone can be convinced or all led to the same conclusion.
However, there are a few facts which no one can or will deny. We all know that Greengage, the flagship of your organisation, for which it should be legitimate for you and me to feel proud , has deteriorated quite a lot and will need a lot of effort to restore its glory. After seeing some of the things my personal reaction has been one of sadness and also of amazement at the level of deterioration. Since managing and upgrading Greenage is an authority and responsibility which rests with you till the time the residents take charge, I request you all to ask yourself the same question that I have been asking myself, “Would you, after spending so much money in purchase of a high end apartment, like your family to stay in such an environment where some things are below mediocre and some things are outright inferior and unhygienic?”
If, from deep within, your answer to this question is yes, then you need not read this mail further and there the matter should rest. But at least I would like to know what is your assessment and conclusion and not remain in the present state where one does not know what is your considered opinion about maintaining certain minimum standards of excellence in Greenage. However if your answer to the question is same as mine and it is an emphatic No, that you would not like your families to stay in such an environment, then it is time to look closely at various issues and work aggressively to salvage the situation.
Though your directors and several Greenage residents are in constant touch regarding various issues, it has not yielded satisfactory results yet to make all sides happy and hence your participation may prove to be a positive game changer. In my experience various issues regarding Greenage can be resolved very easily with nothing more than transparency and adequate good will on all sides, so that neither the standards of living in Greenage nor the commercial interests of your organisation need to be affected adversely.
I will be present in the country till Dec end and am very busy now. However if you do need to brainstorm / discuss with me regarding Greenage related issues, please do not hesitate to contact me.
Thanks and Best Regards,
[deleted]
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