Received this email today from one of the residents - expresses the feelings of frustration and helplessness...
Hi Everyone,
Unfortunately i am one of the resident of Salapuria Sattva yes very sad to say that but its a big disappointment that i owned a house here
What level of services they give?
1) Security is still same ...Out of 10 - 4 people come without confirmation inside premises and in flat
2) You have plumbing/Carpentry issue - Block a complaint and the service will received in 3 days doesn't matter how serious is your issue.....your sink is overflowing your bathroom is leaking you are not able to close door due to poor quality of wood salapuria has provided...switch boards of low quality...they will not come
You have to call them day and night and if they are happy and satisfied with your follow up they will come in 3-4 days
3) You have to set your house on fire or behave like your house is flooding with water than they will come to your rescue
4) Poor communication system - If you go to solve your problems to facility office they will make you guilty because the follow up mechanism is not proper
5) Rashmi/Mr Hegde - Do they know how to talk to resident...do they even understand we have spent our lifetime earning to buy the flat what is meaning of the house to us
6) As usual Lenin will never take call and will always be absent from the situation i have already started telling friends/relatives when hey ask me where they should take flat
Take anywhere but not salapuria
Its 4 months i have complained about painting and rigorously followed up with facility but now some assistant manager Hegde is saying yes you have to wait 4 months to get that complete...Is it do they know how much each flat people spend in interiors so that house look good in between that if the doors will be in two different colour shades of brown is it fair to wait for 4 months
And do we have always write email and call Lenin and escalate to solve all this issues do we have so much time leaving your family,job and kids we have to follow up and write email
I have friends who are staying in prestige and snn but such poor management is no where actually no management...half of the people are useless they dont know their work half of them know but they dont bother ....
Lenin,
First your staff has to learn how to talk to people....today the way Hegde spoke to me next time if we encounter in same way i will not write a email to address this
The facility team is made rto solve issue and facilitate the resident not to frustrate them and increase there problems
Everytime sorry and inconvenience cause email and sms doesn't help ....pls take action wherever required
Regards,
[Removed]
Hi Everyone,
Unfortunately i am one of the resident of Salapuria Sattva yes very sad to say that but its a big disappointment that i owned a house here
What level of services they give?
1) Security is still same ...Out of 10 - 4 people come without confirmation inside premises and in flat
2) You have plumbing/Carpentry issue - Block a complaint and the service will received in 3 days doesn't matter how serious is your issue.....your sink is overflowing your bathroom is leaking you are not able to close door due to poor quality of wood salapuria has provided...switch boards of low quality...they will not come
You have to call them day and night and if they are happy and satisfied with your follow up they will come in 3-4 days
3) You have to set your house on fire or behave like your house is flooding with water than they will come to your rescue
4) Poor communication system - If you go to solve your problems to facility office they will make you guilty because the follow up mechanism is not proper
5) Rashmi/Mr Hegde - Do they know how to talk to resident...do they even understand we have spent our lifetime earning to buy the flat what is meaning of the house to us
6) As usual Lenin will never take call and will always be absent from the situation i have already started telling friends/relatives when hey ask me where they should take flat
Take anywhere but not salapuria
Its 4 months i have complained about painting and rigorously followed up with facility but now some assistant manager Hegde is saying yes you have to wait 4 months to get that complete...Is it do they know how much each flat people spend in interiors so that house look good in between that if the doors will be in two different colour shades of brown is it fair to wait for 4 months
And do we have always write email and call Lenin and escalate to solve all this issues do we have so much time leaving your family,job and kids we have to follow up and write email
I have friends who are staying in prestige and snn but such poor management is no where actually no management...half of the people are useless they dont know their work half of them know but they dont bother ....
Lenin,
First your staff has to learn how to talk to people....today the way Hegde spoke to me next time if we encounter in same way i will not write a email to address this
The facility team is made rto solve issue and facilitate the resident not to frustrate them and increase there problems
Everytime sorry and inconvenience cause email and sms doesn't help ....pls take action wherever required
Regards,
[Removed]
thanks mike and i am more upset to see that we have blog with full of problems
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