[Greenage Update] All Residents meeting on 27th Dec 2015

Meeting notice from the Greenage Owners Association (body not recognized by Salarpuria management yet)

Dear Residents,

This mail is regarding the issue of maintenance of the Alpine and Birch Blocks post completion of the 3 year Contractual period, signed with the Builder.
GOA has, on behalf of the residents, highlighted and questioned the SS Management, starting form April 2015, on this topic, specially highlighting the very poor quality of maintenance being undertaken during the past period.
Several communications, initiated in this regard, have met with deafening silence, with SS Management unwilling to recognize and discuss with GOA.

In the last month, residents of Alpine and Birch BLocks have received letters, supposedly from the current Maintenance Service Provider, Neelanchal Griha Nirman, with mention of increase in maintenance charges. This was followed up with a hurriedly called Resident Meeting on 29th November. In this meeting, the residents demanded that any discussion on the topic of Maintenance had to be done only with SS Management. This was AGREED to by Mr. Ryan and Mr. Lenin, and they committed that they would arrange for the Management to be present for the next meeting.

Instead of following up on their commitment, SS has now raised demand letters, disregarding the views of the residents.

Given this situation, GOA has decided that we will not submit to these tactics.
GOA urges all Residents (Owners/Tenants) of Alpine and Birch Blocks, to not give in to this unauthorized and illegal demand, and to not make any payment against this particular demand raised.


GOA will further take the following steps in this regard.

We will communicate very strongly our rejection of the demand from SS and their authority in deciding the Maintenance Service Provider, post contractual period, and any other matter associated.All decisions and authority to make such decisions lies only with the Residents, executed via their own Owners Association, which is GOA.
We demand that SS Management, as per their own commitment, must come and meet with Residents, at the earliest.
Also, to decide on further coordinated action, GOA calls for an All Residents Meeting on Sunday, 27th December, 2015, at 11.00 AM.

Regards,
GOA

High-end builder but unable to solve power problems

See email chain below illustrating the poor power management infrastructure....

Dear Lenin,

Your silence on this problem reflects on the incapability of solving the electrical issue by yourself, your management or have attempted to consult the electrical wing of the project. 

As this situation likely to damage the household equipments and the apparatuses in panel board, please see that the electricians are given proper instructions to manage it or get in touch with the electrical engineer in charge

And get instructions to manually operate the panel and avoid denial/fluctuating power to the residents.

@all residents, if similar problem occurs and response is delayed from facility team, kindly switch off the incoming power supply(MCB) of the distribution board available behind the main door of your unit to avoid damages. 

With regards,

[deleted]

Sent from my iPad

On 30-Nov-2015, at 8:04 am, [deleted] @gmail.com> wrote:

-----------------Please type your reply above this line and leave this line intact--------

[deleted -1902) wrote:

Lenin

Yesterday night the power situation was worst which started approx. 11:30 PM as power was continuously going off and coming back due to which we had to switch off all equipment and your staff security/helpdesk/electrician were helpless.

Security at Juniper Wing-B desk even don't have a wireless set ...what a pity?

The electrician simply replied after 10+ calls to helpdesk at midnight what should you expect...this is BESCOM issue I can't do much..

Do you mean to say that SS had installed such a old system that when BESCOM supplies single phase power your electrician can't take any action except waiting and watching.

This is frequent occurring issue whenever there is single phase supply from BESCOM. Can you please either hire trained electricians or guide them how to handle such situations?

Regards

Sameer

On Mon, Nov 30, 2015 at 1:41 AM, [deleted]h@gmail.com> wrote:

-----------------Please type your reply above this line and leave this line intact--------

[deleted] -1902) wrote:

Hi Lenin,
I am writing this email @ 01:30 AM from Juniper lobby. The electricity went off and it switched to DG and after that he electricity is toggling on/off at my home.

I have switched off all my electrical equipment at home and we are without electricity after having switched to DG.

@Sattva Group: This is not for I have paid money and come to stay in your premium apartment. Thanks to your attitude towards us, it is common man like us are facing problems.

Thanks,
Hitesh

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Birch B --01 floors - STOP STOP Throwing garbage

The kind of things thrown from above to my extended terrace have increased. Today, I have all rotten fruits. Yesterday it was a huge garbage bag itself that contained every damn thing.

If not the inmates, it is the maids who are throwing all these in respective kitchen parappet trying to feed pigeons.

I have told NUMEROUS times to stop feeding pigeons. If you are so concerned, please bring some food to the ground floor in a common area and feed them. Not a lazy shot from your own floor. I am the SUFFERER here.

The cigarette buds and matchsticks again have started coming in to my terrace. Does it look like I have constructed a garbage chute in my terrace YOU MORONS?

PLEASE EDUCATE your maids and people at home about this. You are really forcing me to come and ring bell at every house above my BB101 and make noise about this?

I WILL, if this doesn't stop.

[deleted]

Bb[deleted]

Updates from today morning's meeting with Facilities on Alpine-Birch Maintenance Charge setting

Hi All,

Facility Management had called for a Residents Meeting today morning to discuss the maintenance charges for Alpine and Birch since the contractual maintenance period of 3-years is over. The meeting was chaired by Lenin, Ryan and Kiran while there around 30-odd residents including members of the GOA who attended.

However, the meeting was dissolved within 10-odd minutes as all  residents protested against the agenda being run by persons who had no formal say in the matters and demanded representatives from Greenage Griha Nirman Private Ltd and Salarpuria Sattva to come for the meeting. Further it was clearly stated that the Residents do not recognize and do not wish to deal with Neelanchal Griha Nirman pvt Ltd in any way.

Residents continued the meeting after Lenin, Ryan and Kiran left and the meeting was chaired by GOA; following was agreed upon:
* GOA to send in a formal response to SS on this matter
* GOA to facilitate individual responses from Residents to SS on this matter
* Demand for calling of the AGM to be reiterated as the only solution to the matter

In line with this, GOA would share additional items separately.

Regards
GOA

Background on maintenance charges issue

From what I understand, residents were told (and the sale documents purportedly support this) that the maintenance charges for the first 3 years would be at the rate of Rs 0.45 per sqft. After 3 years (i.e. effective 2015 October), the rate would be revised and fixed by the Residents' Association.

However, the current Residents Association (GOA = Greenage Owners Association) has not been recognized by SS (Salarpuria Sattva). So, one would assume that the Rs 0.45 rate would continue until a formal GOA is put in place and takes over the maintenance of the property.

But recently, residents have received a letter/notice from an organization called Neelanchal Griha Nirman (Neelanchal Griha Nirman Private Limited) ( http://corporatedir.com/company/neelanchal-griha-nirman-private-limited )
 saying that the rates would be increased by/to Rs 2 per sqft. Apparently, the letter's signatories are not clearly legible, without any contact information. Using Google, residents have identified corporate details of the entity but don't seem to be having any luck getting response to their enquiries and complaints about the letter.

Hope this information helps set the context to the past few entries discussing maintenance charges.

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Another humble email by a resident

Dear Mr Bijay,
I am writing this mail with great hesitation. I know that your directors & senior managers   have been receiving many mails from Greenagians and one mail more or less may not make any difference. A large number of issues have already been raised and presented so clearly that there is nothing for me to add. I know your team may be under a lot of pressure and I do not want to add to this pressure. I also know very well that it is very easy to give advices when one is not sitting on the chair of responsibility, and how difficult it may be for you to take the right decisions in view of the complex ground realities. Some of the mails might  have even been interpreted as an attack on the  performance and professionalism of your organisation  but  this is the furthest from my intentions and I consider such communications  to be harmless squabbling between  consumers and  service providers that are quite inherent in the initial stages of  such relationships. Hence I have been waiting patiently. But now, in spite of it all, I am writing to you, because there are issues about which I have been feeling strongly and deeply for a long time. I know that for every perception there can be a different perception, for every argument a counter argument and for every justification a reason to justify the opposite. Who can really decide what is right and wrong? And perhaps there is no way by which everyone can be convinced or all led to the same conclusion.
However, there are a few facts which no one can or will deny. We all know that Greengage, the flagship of your organisation, for which it should be legitimate for you and me to feel proud , has deteriorated quite a lot and will need a lot of effort to restore its glory. After seeing some of the things my personal reaction has been one of sadness and also of amazement at the level of  deterioration.  Since managing and upgrading Greenage is an authority and responsibility which rests with you till the time the residents take charge, I request you all to ask yourself the same question that I have been asking myself, “Would you, after spending so much money in purchase of a high end apartment, like your family to stay in such an environment where some things are below mediocre and some things are outright inferior and unhygienic?”
If, from deep within, your answer to this question is yes, then you need not read this mail further and there the matter should rest. But at least I would like to know what is your assessment and conclusion and not remain in the present state where one does not know what is your considered opinion about maintaining certain minimum standards of excellence in Greenage.  However if your answer to the question  is same as mine and it is an emphatic No, that you would not like your families to stay in such an environment, then it is time to look closely at various issues and work aggressively to salvage the situation.
Though your directors and several Greenage residents are in constant touch regarding various issues, it has not yielded  satisfactory results yet to make all sides happy and hence your participation may prove to be a positive game changer.   In my experience various issues regarding Greenage can be resolved very easily with nothing more than transparency and adequate good will on all sides, so that neither the standards of living in Greenage nor the commercial interests of your organisation need to be  affected adversely.
I will be present in the country till Dec end and am very busy now. However if you do need to brainstorm / discuss with me regarding Greenage related issues, please do not hesitate to contact me.
 Thanks and Best Regards,
[deleted]

MAINTENANCE CHARGES LETTER BY NEELANCHAL

Dear Mr Lenin,senior managers of SS and GOA,


I have received a letter from NGNL regarding discussion about increase in
maintenance charges from 1st Sept onwards. I need a few clarifications
regarding the same:

1.I was under the impression that from 1st Sept 2015 the maintenance will
become the responsibility and authority of residents and will have to be
taken care of by the GOA.

2.In this case the GOA needs to decide on the service provider, the type
of service needed and the charges to be paid. Only thing needed to be
discussed with Mr Lenin or other managers of SS is about a smooth handover.

3.Hence GOA should invite various service providers to give their
presentation and quotes so as to be able to select the one that provides
the best results.

4.NGNL should also be welcome to give its presentation like other service
providers and their selection, if any, should be solely at the discretion
of GOA.

5.The track record of the potential service providers is one important
factor in their being selected. One cannot view NGNL or maintenance
charges in isolation and hence NGNL should be judged, in addition to other
things, also according to its previous performance in handling Greenage.

6.Several times we have been told to wait for the takeover of the complex
by our association and then implement the recommendations that the
residents might have. We have been waiting eagerly for this. If such time
has come now then it is legitimate that the residents need to take
decisions about the type & quality of service required as well as the
vendor and the charges.

I would like to know your views regarding the above so as to come to a
correct solution immediately.

While discussing this, I would also like an update on the status of the
following:

aa) BWSSB water supply and bb) What action is taken to eliminate the dirt
& smell from various areas of Greenagee.


Thanks and Best Regards
[deleted]

Dogs poop in the elevator of Juniper B Wing

Facilities team,

A domestic dog has pooped in the Juniper B wing elevator. We want that below actions be taken in this regard:

Identify the culprit pet owner in Juniper B wing and ask his/her to clean up the poop

Penalize the owner with hefty amount and deposit the collection in GOA Account

Publish a list of all the pet owners, breed of their dogs and owners mobile number

Identify three limited areas where dogs can poop and urinate

Some areas like auditorium, Open area gym, green landscaping and play areas should be No Dogs zone.

Violators should be penalized with hefty amounts.

It’s been three years since we have requesting but never failed to prove your inefficacies. Can you take some concrete action rather than just circulate a mail and then forget.

Regards,
[deleted]

Echoing Resident's sentiment - part-2

[deleted],

I completely agree with your opinions and findings about Salarpuria.

Trust me, even we regret buying a house here. We were staying in Prestige and we were much happier there.

These guys make so much noise and the result is something totally different maybe that's why they try to conceal it by making more noise to lure buyers like us.

Sent from my iPhone

Echoing resident's sentiment

Reply from a fellow-resident, in response to email:

Hi [deleted],

I echo your frustration.

I was tricked into buying an old flat in Oak block at the current market price (Cedar/Deodar rate)  - the flat came with extremely poor construction quality like main door not closing properly, balcony glass doors not sliding correctly, hundreds of loose and hollow tiles which makes weird sound whenever we walk on the floor.

For the last 6 months I have been following up with whoever seems to have taken responsibility of the facilities management - every time the buck gets passed over to a new manager. So far at least 10 inspections have happened but no action is taken.
I raised 5 or 6 complaints so far, the pending work list from the booking/agreement days still holds good with all signature and company seal etc. but no one bothers to honor that.
I even visited the head office and in front of me the general manager scolded Mr. Hegde but now they have even stopped making any inspection, let alone taking any repair work.

On top of that Mr. Kiran had the audacity to misbehave with my elderly mother in front of the whole facilities team and no action is taken against him yet.

For example, today we have been waiting for a facilities member to visit my property since morning and nobody has come yet despite 2 personal visits and at least 20 phone calls, including 2 to head office.

I am utterly frustrated and helpless. Let me know if any joint action can be taken.

And yes, you don't' have to spread any negative word of mouth, just show invite your friends and colleagues to your flat - they will run away from Salarpuria.

-[deleted]

Sonnetry at its best - while expressing ground reality

Listed below is an eloquent sonnet penned by one of the residents -its true that even pain can tingle one's literary glands....

Sunday Musings

We Indians are a special breed and Greenage is no exception
We have one set of rules for others and one for our own  kith and kin!!

The surroundings must be green and the pool must be clean
But wear the right swim wear and shower......A pipe dream!!

Sweep,scrub polish your own interior palace
Bend over and toss the dirt into the first floor terrace !

Walk the dog and clean the poop,is only for America
Here it's free for all ...after all this is Apna India!

Here top floors can litter and terrace owners feel bitter
Here noise can cross the sound grid,while neighbours crib!

Here we can do what we want and our 'Macho ness' flaunt
If the puny guards tell us where not to park, or dare to ask!

Here we can spend thousands on any special date
But cannot (will not ) buy green packets to put the wet waste!

Here kids can throw leaves into the pool,while chatting parents look cool
Here people can cut the queue at the veggie shop, and use the loud speaker non stop!

 Obama declared diwali a holiday...that was oh so right.....
That we decided to burst crackers from noon to beyond midnight!

The next day we decided to try our skills at smashing and hurling
And cast an iron rod through the car in the parking!

That was not enough...we drank ourselves sick and made a show
Roughed up each other, created a shindy and exchanged a few blows!!

Wow we really reflect our education,our empathy our eliteness
I marvel at our compassion,courtesy and correctness!

We should be proud to belong to this Elite Fringe
That each day has some news to make you cringe!!

All the rules all the boundaries all the decency is reserved
For the image we wish to present when we go abroad!

Oh USA is so clean ...oh its so green ....oh it's all so ' Wah- Wah'
Our Greenage is smelly and dirty and dark and 'Blah- Blah!'

The parks are ours,the roads are ours
The pool ,the glass foyer, the polished floors,
The children,the oldies,the youth the helpers
Are all a part of our inner circle our friends our well wishers,
The benches the flowers the landscape good
They are all part of our OWN  neighbourhood !!

I am not going to preach and tell you to change
That's beyond my reach and beyond my range,

But before you tell MODI (and the rest of the world) to set Things in order
Learn to obey the rules and respect each other, within the Greenage border!

Frustrated and fed up with poor management - SALARPURIA - Unfortunately one of the salapuria resident

Received this email today from one of the residents - expresses the feelings of frustration and helplessness...

Hi Everyone,

Unfortunately i am one of the resident of Salapuria Sattva yes very sad to say that but its a big disappointment that i owned a house here

What level of services they give?

1) Security is still same ...Out of 10 - 4 people come without confirmation inside premises and in flat

2) You have plumbing/Carpentry issue - Block a complaint and the service will received in 3 days doesn't matter how serious is your issue.....your sink is overflowing your bathroom is leaking you are not able to close door due to poor quality of wood salapuria has provided...switch boards of low quality...they will not come

You have to call them day and night and if they are happy and satisfied with your follow up they will come in 3-4 days

3) You have to set your house on fire or behave like your house is flooding with water than they will come to your rescue

4) Poor communication system - If you go to solve your problems to facility office they will make you guilty because the follow up mechanism is not proper

5) Rashmi/Mr Hegde - Do they know how to talk to resident...do they even understand we have spent our lifetime earning to buy the flat what is meaning of the house to us

6) As usual Lenin will never take call and will always be absent from the situation i have already started telling friends/relatives when hey ask me where they should take flat

Take anywhere but not salapuria

Its 4 months i have complained about painting and rigorously followed up with facility but now some assistant manager Hegde is saying yes you have to wait 4 months to get that complete...Is it do they know how much each flat people spend in interiors so that house look good in between that if the doors will be in two different colour shades of brown is it fair to wait for 4 months

And do we have always write email and call Lenin and escalate to solve all this issues do we have so much time leaving your family,job and kids we have to follow up and write email

I have friends who are staying in prestige and snn but such poor management is no where actually no management...half of the people are useless they dont know their work half of them know but they dont bother ....

Lenin,

First your staff has to learn how to talk to people....today the way Hegde spoke to me next time if we encounter in same way i will not write a email to address this

The facility team is made rto solve issue and facilitate the resident not to frustrate them and increase there problems

Everytime sorry and inconvenience cause email and sms doesn't help ....pls take action wherever required

Regards,
[Removed]

Slippers getting stolen from doorstep

Although the title seems to indicate a trivial issue, the rest of the resident's email says a lot about the current state of the community and the despair felt by new residents - read on ...

Dear All,

We have relocated to Greenage recently (a month back).

Please advise me how to handle the situation of shoes & slippers disappearing (stolen) suddenly from outside the main door. My new pair of slipper disappeared within 4-6 days of me starting to wear the same.

Is this problem faced by others till now!! Other than not leaving the shoes outside the main door if there is some advice to nab the culprit please suggest.

I can guess who can be behind this, but I don't know how to nail them because I have not caught anybody red handed.

Though the issue may appear to others as a very frivolous one to grudge about but here more the pair of slipper I am trying to focus on the fact that here(in Greenage) we have to guard everything (even the smallest thing) in a very aggressive manner. 

The kind of impression about the society which we thought before buying the property has fallen apart; not even 1% seems to match. Though we have been lucky to escape till now ill treatment from dogs, monkeys, labourers and finally management but from the kind of mail exchange we witness in this forum, we can identify with the problems.

I am not blaming neither Maintenance nor facility team for this kind of event since this behavioral problem of stealing other's stuff is of an individual, however please suggest some corrective measures to take care of this type of  issues in future.

WBR 

[deleted]

Stuck inside the lift (Oak - C)

Dear Mr. [deleted],

A resident getting stuck in the elevator for 15 minutes during power failure shows that the emergency escape device has failed. As you had informed us before, whenever there is a power failure, battery in the emergency escape device takes over to  immediately  bring the elevator down to the next lower floor and opens the doors to enable the passengers to come out of the lift without waiting for resumption of main  power / backup  generator. I have seen that this works well in other lifts but seems to have failed in this elevator in OAK-C. This needs immediate isolation & attendance by Mitubishi Service Engineer to avoid any mishap. 

Best Regards

[deleted]

Monkey business

This is one of many complaints regarding the menace of monkeys. No action has been taken - although the incidents have been continuously reported for over 2 months....

Maintenance team,

   There is a big monkey in oak c wing. See attached pic. It climbs the service pipe between c-103 and 104 checking for open kitchen windows on each floor all the way till the top.

  Please take action. Security are not able to do anything. All they end up doing is chasing it from one wing to another and feeding bananas.

Thanks,
[ ]

Khata transfer held up due to non-payment of betterment costs - Thanks to RTI

Dear Mr [ ],
 
As you are aware our Khata transfer is held up with BBMP the reason being non payment of betterment charges of Rs 6677456. please refer to the attachments which I received in reply to my RTI. 
 
Kindly do the needful so that residents can have their Khata transfer.
 
 
Regards
 [ ]

 

Repeated Appeals

Thanks [ ] for getting old mails on LIFT Issues, which we have raised earlier.

Dear [ ]/ All,

It pains when some of our Greenage Family Members is injured(Leg got fractured), Old people and children being chased by stray dogs, Child Molestation happens. There are other cases also.

We had several security related issues, we had 2 old child molestation cases in Greenage. We raised the issue with SS Management and we discussed about CCTV in lifts and other strategic places 2 years' back. But recently Greenage witnessed another Child Molestation Case, followed by labours tried to kill members of family(Since they objected). There is no CCTV recording of this incident. It only shows how venerable we are.

yesterday's mail of [ ] Sir(On Proposed Action Plan post Media Coverage of Child Molestation Case, beating of family members) brings the same sorry state of affairs on the progress of SECURITY Issues. It is almost one month, still appropriate action doesn't seem to have taken by SS Management. They need to act fast.

Dear [ ] ji,

Your immediate action is requested. We will appreciate a mail from you(Not from helpless Facility Team who may not able to act on their own. They need SS Management's Support).

Regards

[ ]

Juniper UB – water seepage

Maintenance Team,

Water leakage in Juniper UB is long pending open issue and it has never been attended with seriousness.

Residents have been complaining about this and asking for a permanent solution but as usual, you have ignored it and now you can see the damage on the pillar in the attached pics. It’s just 3 year of construction and we can see the quality of it and lack of willingness to maintain it.

Request you to look into this and provide a permanent fix.

Regards,

[ ]

Minutes of Meeting - Facilities taking over Cedar & Deodar

This email gives a good overview of all key issues affecting residents and the callous attitude of SS management:

Context :

Salarpuria team had arranged a meeting with the residents of Cedar & Deodar Blocks to tell that transition team will be handling over the blocks to the facilities team and Mr Lenin would be incharge for the same from now on.

Please find the Minutes of Meeting with our common concerns which need to be addressed :

Dear [ ] ,

We were surprised to hear such vague responses on each of the items listed below.
Nevertheless,
We expect status updates on each of the below Action Items weekly and an ETA on the same.
Also we'll like to hold a monthly meeting to review the progress on these items.

List:

*** Top Priority ***
1. Fire doors and Fire extinguishers to be installed on every floor for the C & D blocks
(Not sure on how did we recieve an OC without these essential items)

Update : ??
ETA : ??

2. Water Softener Issue :
Water Softener to be activated for C & D blocks. 
Hard Water is a real problem for the residents and we need to get this resolved ASAP

AI: Check the systems and activate the softener.
Update : ??
ETA : 1st November 2015

3. Cauvery Water Progress for C & D blocks :

Update: For Phase I : Pipeline to be laid for which tenders need to called by BWSSB
For Phase II : Need to be applied for.
ETA : Unknown

4. Khata transfer camps

Update : Not sure , need to check with higher managment
ETA : Unknown

*******************************

5. Alternatives to ACT - Broadband and TV   + Landline Provider

Update : We can choose 3 vendors to avoid monopoly of anyone ans ask them to apply for NOC from SS team
NOC given to tata sky for C & D blocks.

Please choose the vendors wisely.

ETA : ??

6. Mobile connectivity/network issues

Update : SS Working with Indus to setup the boosters on every floor for every block.
ETA : 2 months (not sure)

7. Elevator issues:

AI : Make sure that aleast 2 elevators are working in each wing of both C & D blocks
Also ensure that there is a security personnel avaialble at all times (Deodar)

Update : Elevator issues are caused due to temporary power , This would be rectified once we get permanent power connection for the blocks

ETA : 1st November 2015

8. Eye Holes/ Intercom / Video Door Phones

AI: Please ensure that every flat has eye holes / intercom installed ASAP
ETA : ??

9. Flat # Plates and Floor Number plates for every floor for both Blocks

ETA : ??

10. Cleaning/Maintainence of commom areas + Installing taps and chute covers in chute rooms

Update : ??
ETA : ??

11. Bescom Permanent Connection + Instant Power Backup

Update : Now that we have the OC , we'll be getting a permanent connection and meters for all the flats in the C & D blocks
ETA : 15th October 2015

12. Piped Gas Connection :

Update : Please collect application/kyc forms from the Cedar Ground Floor transition office .
ETA : Activation ??

13. Car parking Allotment:

Update : Need to check with higher management.
ETA : ??

14. Vehicle stickers for C & D blocks

Update : Temporary Stickers to be provided , which can be collected from Jyoti - Cedar Ground Floor transition office , until we get the parking allotments.

15. Security :

Please ensure that the security personnells are trained to verify the authenticity of the vistors/labourers entering the blocks by checking with the residents via intercoms

ETA : ??

--