[Salarpuria Greenage] No Water in OAk-C-25XX for more than 11 hours - No response from facilities - Escalating to Mr. PK Mishra & Bijay Agarwal

Dear Mr. Mishra and Mr. Agarwal,

Writing this mail with utter distress. I don't have water for over 11 hours in my flat. Lenin, Facilities, Hegde everyone have stopped accepting my phones.

Reception security does not have a clue, every time he is coming up with a new reason - "water tank cleaning still going on" or "overhead tank is leaking" and many more.

None of these are plausible.

Morning, despite the planned time of 2pm to stop the water, in reality it was stopped at 10am. Even after calling facilities & helpdesk multiple times, they didn't start the water nor they supplied any bucketed water as promised.

 On top of everything Rashmi had the audacity to lie on my face that she sent bucketed water and I supposedly "refused" to accept! 
I don't even have water in my toilet flush!

I demand an answer from you on this utter mismanagement. And please justify on what basis you are asking us to pay monthly maintenance if you can't supply the most basic amenity as water.

And I also need to understand why none of the facilities team ever picks up my phone call?

Awaiting a response

Thanks

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Do you really believe any one of your mail addressees will ever respond to your demand?

However, it is always better to keep on record instances of such incompetence of our Facility Management team.

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Lenin,

On top of everything it is surprising that you have the extremely audacity and rudeness to lie!

Despite my 20+ phone calls n the evening you never even bothered to pick up the phone even once!

And Rashmi lied flat on my face that she sent buckets of water which never arrived my house till 1pm yesterday! 

11 hours of no water and you have the guts to say 'delay in restoration'?

Mr. Mishra & Mr. Agarwal,

Hope the seasoned businessman like yourselves know what a bad word of mouth can do, no matter how big and reputed the company is.

-Priyanka

  

On Thursday, April 28, 2016 11:35 AM, Lenin L <lenin@sattvagroup.in> wrote:

-----------------Please type your reply above this line and leave this line intact--------

Lenin L (Facility Manager) wrote:

Dear Ms. Priyanka,

 

We accept there was a delay in restoration of water supply for some flats due to air lock in the pipeline after the overhead tank cleaning activity.

We had provided water in bucket to the flats who are requested.

 

Regret for the inconvenience caused.

 

Thanks & Regards,

 

Lenin L

Manager – Facilites