[Salarpuria Greenage] Re: [Greenage Update] TWO WHEELER STOLEN FROM BB PARKING

Dear Neenu,

This is indeed an executive summary of a thorough investigative report!

Few questions arise out of this report: -

1) When the garbage truck was going out of Greenage with "garbage" covered by plastic sheet tied all around, why did it not trigger the main gate security guards to have a check on the content? From the cc tv footage it appears that it is perhaps not a normal practice of such trucks to be covered all around. Has the Security Officer been taken to task?

2) Did the Facility Management team call the truck owner for interrogation? I'm sure they must be having the record of this truck registration number & perhaps the contacts of the owners also. If it is not done, what is the reason for such wilful inaction?

3) Despite the fact almost 9 days have passed after the incident it is very unusual not to see any progress in this bike theft incident. Facility Manager is primarily responsible for providing security to the residents. How can he remain silent after second incidence of similar two wheeler thefts where there are are startling similarities between these two thefts?

My inference : the root cause of all such cases is the incompetence of our Facility Management team & the Facility Manager as the leader of this team has to own up the responsibility specially when thefts are repeating in quick succession. 

I can assure you of my personal support to any reactive action from our Community as a fall out of such lackadaisical approach adopted by Facility Management team of Greenage.

Since I stay very close to your apartment, please feel free to drop in any day if you need my help.

Best regards,

Kanchan Chakraborty

Sent from my iPad

On 27-Apr-2016, at 5:59 PM, Neenu S Kumar xx@gmail.com [greenage_owners] <greenage_owners@yahoogroups.com> wrote:

 

Hello everyone     

                                                                   

I would like to update you all on my earlier email regarding my bike being stolen from UB parking of Birch B block last week.

It has been a WEEK since the theft was realized and reported to the facilities team and I thought of updating you with all the details which I have collected so far on this incident …

Before that, I would like to express my sincere gratitude to all those Greenagians, who had responded to my earlier emails with their timely guidance, suggestions, support and next steps.

Kanchan Chakraborthy : Yes, it’s a serious issue which demands strong security measures to be deployed in Greenage.

Ranjani Nair: Thanks for your supportive words. Yes, I have filed a police complaint.

Saji Kumar : As you had boldly pointed out , this is not the first of its kind as we were already used to vehicle theft (parts and vehicle as such!) which makes this matter all the more crucial to investigate into and to take strong actions to prevent such offense.

Rajesh Menon : Thank you so much for your guidance and assistance extended in this investigation. As you said ,we really need to get the residents to support the cause, for SS management to act strongly in-order to implement fool proof security measures at the earliest so that we are not forced  to hear even worse news in the future.

Deepak Gupta : Thanks for suggesting  me to check the CC cam deployed at UB entry; it was surprising to note that the garbage truck went much inside ,instead of parking at the ramp near the curve  and collecting the garbage as you had mentioned. This also brings out a valid inference that the Garbage van is free chose its route and stops inside Greenage. I too agree for a big NO for “chaltahai attitude” wrt all such discrepancies we experience inside Greenage.

Chellappan S :  Yes , I had become a scapegoat  being a witness of those  “ceremonial rituals” carried out by the facility team with the support of the management to while away those tensed moments when the theft was being reported and then later on with a BIG silence !

Nikhil Narendran : I totally agree with the suppression of crime by SS which indeed is a defeat to themselves, as you had rightly pointed out. If that was not the case (If the crime was taken with relevant seriousness when it was reported by Rajesh Menon ), such kind of an offense wouldn’t have been reported for the second time ! High time for SS to indulge police as they themselves has proved their inefficiency in taking either proactive or reactive steps when such thefts are brought to their notice.

Vishnu Nair : Thanks for your kind words. I hope SS will whole kindheartedly involve police to investigate and catch the real culprits.

Abhliash Nair: This case being a repetitive offense, it puts more pressure on the security agency and since they themselves have no clue on how such a theft had happened , they are left with no choice than to come forward with compensation offer for their survival and sustenance within Greenage!!

Coming to the main update: The investigation by the facilities team was winded up the very next day after the theft was being reported. Their investigation process included:

• Security guards being sent to each and every corner of LB, UB and Basement parking area of A, B, C, D, J, K blocks.
• Rewinding back the CC cam clips for any evidence.
• Interrogating the Car wash laborers, garbage vendor/laborers and other cleaning staffs regarding the missing vehicle.

Facilities team reported that they don’t have any clue regarding the culprit and that I can go ahead and file a police complaint and SS will also inform police about this, once a police complaint has been lodged.

The Scorpio security agency officials visited my home, to communicate regarding their willingness to compensate for the loss of my vehicle and also to accompany as to the police station (what a better way to prove their innocence before police enquiry). We bombarded them with many questions regarding their inefficiency having given a chance for such a theft to happen, but there was no answer to any of those questions but a long silence.

We went ahead and filed a police complaint and received the FIR. To our surprise, we had to hear all sarcastic statements from the Police, questioning us on how such a theft was ever possible amidst so many security guards inside Greenage.They asked us to demand SS facilities team to strongly inquire on this matter as with the presence of CCTV cams, it was too easy to find the culprit, as they were unaware of the absence of both- the CC cams and security guards inside the parking area!! It was informed to us that they will visit Greenage for the enquiry process.

With my personal interest, I spend few hours rewinding and checking the CC CAM clips on the day of theft suspect and the previous days. I would like to include those screen shots with my inferences. The respective details are texted on each of the clip.

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Key findings from the clips 

1. The van was covered while entering Greenage on Apr 18th prior to garbage collection unlike the normal days
2. The van was fully covered from all the three sides while exiting Greenage ,even when it looks lightly loaded on the day the bike was found missing
3. To compare , pls observe the van leaving Greenage on Apr 16th when it is fully loaded with no covering
4. Garbage vendor Register shows the fully loaded van on Apr 16 th took only 1 hour 43 minutes where as the partially loaded Van took 4 hours 6 minutes to leave the campus  on Apr 18th.
5. Garbage van on Apr 18 collected Garbage from 11 blocks where as the van on Apr 16 collected garbage from 8 blocks and still the garbage was found partially loaded and covered.
6. To conclude with a more generalized inference - I amplified the data set width – checking the register to find the average garbage collection time for the past and current month and it didn’t exceed 2hrs -2 hrs 30 mts even on those days when the entire 13 chute rooms were covered !!
7. There is no presence of any security guard from the time Garbage van enters Greenage till the time it exits.
8. Referring to the CC cam clip of the Garbage van which was entering Birch B block (not attached as I couldn’t transfer the clip due to digital non-compatibility) after the collection from Juniper ,Cedar, Deodar and Oak blocks, it was not covered and was pretty empty having ample space to dump a Honda Activa either in a standing or sleeping posture !!!

With all these references and with the inputs from facilities team that the security guards have no clue on how the bike was stolen, and also with the close resemblance with the previous bike theft from Juniper with close proximity to the chute room, I strongly conclude that the Garbage vendor should be the culprit.

It is a tough luck for me to share that I had visited the Birch Facilities - CC cam surveillance corner thrice for checking the CC Cam clips and it was found unattended with any operator presence who was supposed to monitor the CC cams on a real-time basis !! 

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This even adds up to the security distress which we are discussing.

Having cited all these points, it boils down to one single concern: LACK of STRONG SECURITY MEASURES and LACK OF WELL-TRAINED SECURITY GUARDS andPROPER MONITORING OF SECURITY GUARDS/DEVICES/SERVICES BY THE POWERFUL AUTHORITIES.

We all should stand together and strongly demand for better security services whether it is by demanding a better security agency in place or deploying additional and high resolution CC CAMS , getting better TRAINED security guards where ever any third party presence could be traced inside Greenage.

I have received the FIR (which has been shared with Lenin) and further waiting for the police enquiry, which requires involvement of SS teams to find the thief and to curb criminal practices reported inside Greenage.

As mentioned to you all earlier, I don’t have any hope of  getting my vehicle back. The security agency has promptly come forward to provide compensation against my loss so that this theft incident wouldn't go loud and could be suppressed with no more voice against this. 

As it’s the second time ,such kind of a crime happening inside our community in such a short span and with the probe from the Police suspecting the real culprits are well aware of the security loop holes within Greenage, I request you all to strongly support us and demand for the safety and security of each of our assets!!!

Looking forward for your support and request you all to raise this issue for the betterment of our security while residing in Greenage.

Thanks for your time and patience.

Best Regards

Neenu