Sunday, August 21, 2016

Loud noise from water tank or lift - MORE THAN 2 MONTHS NOW!

Priyanka Ghosh (Registered Owner, KC-xxxx) wrote:

Mr. PK Mishra and Bijay Agarwal,

This is my 6th mail on this issue and till date, even after more than 60 days have passed, no resolution has been provided.

There was specific discussion in presence of Mr. Yogeswar about 
- elevator servicing,
-  further investigation of the remaining shafts for any loose joints and 
- enquiry of any after hour civil work in any neighbouring apartment 
But no one has updated me about the status of the same.

Last night I could not sleep until 1am, helpdesk guys can corroborate the fact.

Facility Manager Kiran has stopped receiving my phone calls.

I demand an immediate response from either of you, with the status update of actions undertaken.
Else I will be forced to take it to social media and if needed, to authorities.



On Sat, 20 Aug, 2016 at 22:21, Priyanka Ghosh
<> wrote:
Kiran,

Please update the status of resolution.
The noise is still at full force...no improvement yet.

As I remember Mr. Rao instructed you to do elevator servicing and also inquire if the noise is emanating from any apartment due to after hour civil work.
What is the status of that?

This is  becoming absolutely impossible to live in this apartment with continuously sleepless nights.

Just trying to avoid responsibility by saying we couldn't hear it is not acceptable. I have already mentioned multiple times that it is occurring only at certain times, not throughout the day. so the engineer should have had the patience to wait more time if he wanted to hear it himself. as such I have already sent the recording.
Once again attaching a fresh recording, captured just now. 

I have been patiently waiting so far but there is a limit.






On Wed, 17 Aug, 2016 at 18:45, Kiran
Dear Ms. Priyanka,

Today afternoon as I visited your flat along with Technical manager Mr. Yogeshwar Rao and plumbing team we could not hear any kind of sound inside or in terrace area.  

However while inspection we found one loose pipe above your floor which we have tighten up today, same time we have requested lift service team to do thru checkup of lift room machineries.

Thanks & Regards,

Kiran Lewis
Manager - Facility

From: Priyanka Ghosh [mailto:] 
Sent: Wednesday, August 17, 2016 1:56 PM
To: salarpuria-greenage@apnacomplex.com; Helpdesk <greenage.helpdesk@sattvagroup.in>; kiran.lewis@sattvagroup.in
Cc: salarpuria-greenage@apnacomplex.com; greenage.association@gmail.com;pkm@sattvagroup.in; ryan.taylor@sattvagroup.in; greenagemaint@sattvagroup.in
Subject: Re: [Salarpuria Greenage] Loud noise from overhead water tank - MORE THAN 2 MONTHS NOW!

Mr. Jayprakash,

By your own admission, most of the people visited so far (primarily security guards) are not qualified enough to identify source of the sound.
If you cared to read my emails, I have been repeatedly requesting a proper thorough investigation by a senior engineer. I never asked for 24/7 Support.

And to answer Mr. Kiran 's doubt on how come the noise is emanating from overhead tank 6 ft above, ideally it shouldn't. But unfortunately SS has not used proper reinforcement which has made the concrete hollow, leading to magnify any sound. For example, any civil work undertaken in lower floors are resonating throughout the whole block.

Nevertheless, I have again recorded the noise last night and attaching it. You can play it in your phone/computer and complete the investigation.

If you are certain it is coming from lift machinery, respective repairman should be immediately called upon. Because I have been staying in the same apartment for 1.5 years and the noise is coming only past 2 months.

Thanks
Priyanka



On Tue, 16 Aug, 2016 at 15:38, Helpdesk
-----------------Please type your reply above this line and leave this line intact--------
Helpdesk (Customer Relations Executive) wrote:

Respected Madam,

I would like to reiterate about emanating noise, whenever you complained, concerned peoples visited to your flat and harked precisely recorded sound but recorded sound neither banging nor any reverberations of hammering. Myself and my subordinates also checked innumerous of time thoroughly entire terrace to trace out said noise and spoke to your neighbor residents, whether they also facing similar issue? Fact is there was noise few months ago, but nowadays they are not getting any sorts of noise except slight sound of lift machine room, which located at terrace and I had assured you that elevator machine room’s sound will be tested by technical experts. Kindly grant us another 24hrs , it will be tested without fail on 17th August and our team will furnish testing reports to you for the verifications.

Thanks & Regards,
Jayaprakash A
SO


From: Priyanka Ghosh [mailto:] 
Sent: Tuesday, August 16, 2016 12:59 PM
To: Kiran
Cc: Greenage Helpdesk; salarpuria-greenage@apnacomplex.com; Greenage Owners Association; P. K. Mishra; bijay@sattvagroup.in
Subject: Re: Loud noise from overhead water tank - MORE THAN 2 MONTHS NOW!

Kiran,

On top of every single sleepless night and torture, your mail is adding insult to injury. 

HOW DARE YOU SAY I HAVE NOT PROVEN?

So far at least 30 different people have visited my flat - first of all they come after 30-40 minutes when the noise already stops or at the wee hours of night (past midnight) , when for obvious security reason I cannot let them in.

Still below people have confirmed hearing the sound- Jayprakash, Ajay, Jaskeel, Vinodh.

I am not responsible if they can't identify the source.

I am not even responsible to open the door to unknown strangers past late night and risk my safety. I still did so as a benevolence because the noise is louder at night.

I have even recorded the sound multiple times and played it to your team. 
First of all, the people visiting my house are so junior and ignorant  they don't even have the basic understanding of a structural building.

DO YOU REALLY THINK ALL TOP FLOOR RESIDENTS ARE HAVING A SYNCHRONOUS DREAM ABOUT AN IMAGINARY NOISE AND PLAYING A GAME WITH YOU RISKING THEIR HEALTH AND JOBS?????


I DEMAND AN IMMEDIATE APOLOGY IN ADDITION TOA PROPER ACTION?





On Tue, 16 AKirug, 2016 at 12:44, Kiran
Dear Ms. Priyanka,

As we received your complaint our team has visited your flat and terrace area 24/7 number of times just to check if there is any noise but even single time you could not prove that there was any sort of sound.  

We fixed mounting pads to booster pumps to stop if there is any vibration, finally even we switched off the booster pumps from 20 days where there was a chance of very little noise when it starts.

For you information tanks are also mounted above 5-6 feet’s on columns so even there is also no chance to get any noise    

Appointed Special officer at night just to reach you on call to hear if there is any noise but he is also failed to get any noise ether inside or above terrace.

As I informed you there is a senior engineer’s visit tomorrow. Please be patience till tomorrow.

Thanks & Regards,

Kiran Lewis
Manager – Facility

From: Priyanka Ghosh [mailto:n] Sent: Tuesday, August 16, 2016 12:23 PM
To: PKM <pkm@sattvagroup.in>; bijay@sattvagroup.in
Cc: Kiran <kiran.lewis@sattvagroup.in>; greenagemaint@sattvagroup.in; Greenage Helpdesk <greenage.helpdesk@sattvagroup.in>;greenagemaint.jun.oak@sattvagroup.in; salarpuria-greenage@apnacomplex.com; Greenage Owners Association <greenage.association@gmail.com>
Subject: Loud noise from overhead water tank - MORE THAN 2 MONTHS NOW!

Mr. Mishra,

Neither you bothered send a qualified person to resolve this nor you attempted to respond.

I have personally witnessed other top floor residents complaining about the same noise to your maintenance staff, some of them have apparently given multiple written complaints but you still choose to ignore it.

I have been more than cooperating all along.... I am opening the door to everyone to help them ''investigate' even as late as 1am in the night despite its a safety concern being a single lady staying alone. But all I get is hundreds if your staff coming and listening to the sound and then doing nothing. 

Demand an immediate action by assigning a qualified engineer and detailed update.

For your information, in the past 2 months at least 5 of my colleagues have backed out of buying SS property due to my negative word of mouth, your sales team can corroborate. Will continue to do so unless you show some real interest in resolving the problems. 

Thank you,
Priyanka Ghosh

On Sat, 13 Aug, 2016 at 23:55, Priyanka Ghosh
<> wrote:
Mr. Mishra,

Your incompetent maintenance team hasn't been able to stop the naend oise yet, even though 2 months have passed and I have fallen sick due to continuous sleepless nights.. I am forced to miss office for this and having trouble in my job.

I have been cooperating continuously... Any time of the day the teams are coming to 'visit'and supposedly 'investigate' thereafter.

But all are in vain. They are supposedly not able to 'identify' the source.

I am given ridiculous justifications like noise coming from phone intercom or lift, even though the sound comes only 3 or 4 times a day in a particular time range whereas lift runs 24/7.

PLEASE TELL ME WHY IS IT SO DIFFICULT  TO ENGAGE A SENIOR PLUMBER OR ENGINEER AND FIX THE PROBLEM? 
MORE IMPORTANTLY WHEN CAN I EXPECT A PERMANENT RESOLUTION?

FYI, my next door neighbour also complained about the same noise, apparently 3 times in writing.

Do you really think we spent 1 crore to have sleepless nights like this?




On Mon, 8 Aug, 2016 at 9:49, PKM
Dear Kiran / Hegde

Please look in to this matter and resolve the issue immediately .should you require any help , let me know .

Thanks

P k mishra 

Sent from my iPhone

On Aug 7, 2016, at 10:23 PM, Priyanka Ghosh <ghoshpriyanka2001@yahoo.co.in> wrote:
Kiran,

I am literally tired of yours and your team's incompetence. 
On top of that you even falsify the truth... You visited my flat only ONCE, that too 6 hours later. Obviously the noise stopped by then.

Even for your team also, standard response time is 30-40 minutes, so it is unlikely that they would hear it.

Still your team Jayprakash and Amit came and heard the sound.. they confirmed to me on that.
Apparently Jayprakash identified the source and next 2 days the noise stopped. 

But it started at full swing from today.
Last 1.5 hours I am bearing this torture and this is the 4th time today since morning.

I demand a corrective action immediately and a detailed update on the exact source of the noise and planned resolution.

Dear Mr. Mishra,

At least expected a courtesy response from you. Do you really think that the nehaword of mouth is not doing any harm to your business?

-Priyanka Ghosh




On Sat, 6 Aug, 2016 at 14:45, Kiran
Dear Ms. Priyanka,

As I visited your flat two times and failed to catch any noise. Now I have appointed night in charge for one week to solve this issue.

Please call Mr. Jyaprakash- 9108014225 in night time so that he will do the inspection immediately.
                                                                         
Thanks & Regards,

Kiran Lewis
Manager - Facility

From: Priyanka Ghosh [mailto:.in] 
Sent: Tuesday, August 02, 2016 10:09 AM
To: Kiran <kiran.lewis@sattvagroup.in>
Cc: greenagemaint@sattvagroup.in; Greenage Helpdesk <greenage.helpdesk@sattvagroup.in>;greenagemaint.jun.oak@sattvagroup.in;pkm@sattvagroup.in
Subject: RE: loud noise from overhead water tank for 1 month

Dear Kiran,

Appreciate your effort but sorry to disappoint you that the noise has not reduced at all, in fact it has rather become louder.

Last night the noise again disturbed my sleep.

This is not acceptable.

You asked me to have patience and then came up with an ineffective solution.

You didn't even bother to actually test the noise reduction after installing the whatever device you claimed.

Request you to please stop this noise immediately and permanently.
I am very curious why this is happening suddenly, what changed in the past 1-1.5 month? Were we not using water supply from overhead storage tank earlier?

-Priyanka

On Mon, 1 Aug, 2016 at 18:08, Kiran
Dear Ms. Priyanka,

Today we have done with fixing the ANTI VIBRATION MOUNTS for all the oak block boaster pumps which will absorb the vibration & noise.

Thanks & Regards,

Kiran Lewis
Manager - Facility

From: Kiran [mailto:kiran.lewis@sattvagroup.in] 
Sent: Friday, July 29, 2016 7:50 PM
To: 'ghoshpriyanka2001@yahoo.co.in' <ghoshpriyanka2001@yahoo.co.in>
Cc: greenagemaint@sattvagroup.in; Greenage Helpdesk (greenage.helpdesk@sattvagroup.in) <greenage.helpdesk@sattvagroup.in>;greenagemaint.jun.oak@sattvagroup.in
Subject: RE: loud noise from overhead water tank for 1 month

Dear Ms. Priyanka,

I already called our vendor to check the below mentioned issue please give us couple of days to get the vendor support.

Thanks for your understanding and support.

Thanks & Regards,

Kiran Lewis
Manager - Facility

From: Priyanka Ghosh [mailto:@yahoo.co.in] 
Sent: Friday, July 29, 2016 12:35 AM
To: Kiran Lewis <kiran.lewis@sattvagroup.in>;greenage.maint@sattvagroup.in; Hegde V. <greenagemaint@sattvagroup.in>
Cc: salarpuria-greenage@apnacomplex.com; Greenage Owners Association <greenage.association@gmail.com>
Subject: loud noise from overhead water tank for 1 month

Dear Kiran,

For the last 1 month, I have been complaining to the maintenance helpline about very loud thumping noise from the overhead water tank but the problem hasn't been fixed yet.

The problem started about a month back. every time the tank is filled with water this noise comes and it lasts for almost 1.5-2hours continuously. It happens 3-4 times a day.
Day time it is still bearable though continuous thumping causes me headache. But at night, it is totally unbearable. It goes on till 2am some days.

A security guard and a plumber visited and witnessed it and both confirmed it is coming from water tank.

Every time I call maintenance Helpdesk, the plumber applies some temporary fix which stops the noise for a day or two but then it starts again.

It is half past midnight now and I am unable to sleep due to this loud noise. After calling maintenance 5-6 times, they stopped it temporarily but my sleep is spoiled by now.

Maintenance mentioned that you are aware of the problem as Oak B also apparently complained about the same issue but unfortunately no permanent action is taken yet.

I tried calling you 2 days back but as usual you didn't pick up.

Hope you understand, nobody would tolerate sleepless nights after buying a costly apartment like this. 

The noise is so loud that my lower floor neighbour from 2402 mistook it for civil work at my flat and called me to complain

So please fix this immediately and permanently.

And please don't give lame justification like "top floor flats will have this problem" - I have been staying in the same apartment for 1.5 years and this problem started only a month back.

Thanks
Priyanka



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